Terms of Service
Last updated: August 4, 2026.
1. Agreement
By creating an account or using One Engineer (the "Service"), you agree to these Terms of Service. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization.
2. The Service
One Engineer is an AI assistant that connects to systems you authorize and performs software and operations tasks. You are responsible for the connections and approval policies you configure, for reviewing proposed changes when approval is required, and for any narrowly scoped autonomous permissions an authorized organization administrator enables.
3. Human approval and production changes
The Service may inspect authorized repositories, infrastructure, logs, tickets, and other connected systems to answer your requests. Mutating actions such as commits, pull or merge requests, deployments, rollout restarts, ticket transitions, database changes, or other external writes require the approval controls configured for your account and organization. Human approval is the default. An authorized organization administrator may permit eligible actions to run autonomously within a narrowly defined policy; protected or forbidden actions remain gated or blocked. You are responsible for reviewing the proposed action, target, risk, and rollback plan before approving it and for the scope of any autonomous policy you enable.
Production approval requests are bound to the authenticated approver, organization, role, target, connection, and proposed action. Unless a shorter period is shown, approval requests expire after 15 minutes. A new approval is required if the action, target, permissions, connection state, billing state, or relevant policy changes before execution. Organization administrators may approve only actions their current role permits; no approval can grant permissions the approver does not have.
4. Accounts
You must provide accurate information and keep your credentials secure. You are responsible for activity under your account. Organization owners are responsible for managing members, roles, connections, and billing settings for their workspace.
5. Plans, credits & billing
Paid plans are billed in advance on a recurring basis. Usage is metered in credits. Fees are non-refundable except where required by law. You can cancel at any time; access continues through the end of the current billing period. Unused included monthly credits do not roll over unless your plan says otherwise. Purchased credit top-ups, plan limits, and plan features may vary by plan.
6. Acceptable use
Your use of the Service is subject to our Acceptable Use Policy. Do not use the Service to violate the law or the rights of others.
7. Customer content and intellectual property
You retain all rights to your code, data, and content. You grant us the limited rights needed to operate the Service for you, including processing prompts, files, logs, tool results, and connected-system responses at your direction. We retain all rights to the Service itself.
8. Security, privacy, and data processing
Our Privacy Policy explains how we collect, use, retain, and protect data. Enterprise customers may request a data-processing agreement, additional security documentation, and security-review materials where applicable to their plan or agreement. Our current public subprocessor list is available on the Subprocessors page.
9. Suspension and termination
We may suspend or terminate access if you violate these Terms, our Acceptable Use Policy, applicable law, or if continued access creates a security, legal, or operational risk. Where practical and lawful, we will provide notice and an opportunity to export available customer content before termination. Emergency suspensions may occur without advance notice when needed to protect the Service, customers, or third parties.
During a non-emergency suspension, you may contact support to request review, remediation steps, or a reasonable export of available customer content. Exports are provided in the formats technically available at the time, such as files, artifacts, JSON, CSV, or repository patches. Audit, billing, and security records may be retained after termination as described in our Privacy Policy. Prepaid fees, unused credits, and refunds are handled according to your plan, applicable order form, and applicable law.
10. Availability and recovery
We operate the Service with monitoring, backups, and recovery controls, but the public self-service plans do not include a guaranteed uptime SLA, recovery time objective, recovery point objective, or support response target unless a separate agreement says otherwise. Enterprise customers may request negotiated availability, support, and recovery commitments.
11. Disclaimers
The Service is provided "as is." AI output may be inaccurate; you are responsible for reviewing and approving actions. We do not guarantee that every task will complete successfully, that generated output will be error-free, or that every connected system will be available. To the maximum extent permitted by law, we disclaim all warranties.
12. Limitation of liability
To the maximum extent permitted by law, One Engineer will not be liable for indirect, incidental, or consequential damages, and our aggregate liability is limited to the amounts you paid in the twelve months preceding the claim. Nothing in these Terms limits liability that cannot legally be limited, including liability for fraud, willful misconduct, gross negligence, or data-protection obligations to the extent applicable law prohibits limitation. Enterprise agreements may include additional confidentiality, security, data-protection, IP, support, or indemnity terms.
13. Changes
We may update these Terms. Material changes will be communicated through the Service, by email, or other reasonable means. Continued use after the effective date of updated Terms constitutes acceptance.
14. Contact
Questions about these Terms: [email protected].